Return Policy

You may return online merchandise within 3 days to any "Tout Moun Jwenn" location for credit or exchange, or by mail for credit .The store (drop off and pick up location) will inspect merchandise and reserves the right to reject the return. Returned items are not considered damaged unless the merchandise is damaged. A return email confirmation will be sent when the refund has been processed. It may take an additional 3 – 10 business days after the credit is applied for it to post, depending on the credit card company.

Exchanges are only available at a "Tout Moun Jwenn"  drop off and pick up location.

2. Simply mail the unworn merchandise in its original packaging along with the shipping invoice to our Returns Processing Center. It may take up to 10 business days to process the return and 3 - 10 business days to reflect the credit to the original form of payment. "Tout moun jwenn" is not responsible for the merchandise until it has been received by our Returns Processing Center. C.O.D. packages will not be accepted. We recommend insuring and/or sending merchandise through a traceable shipping method. Exchanges are available in-store only.

• Fill out the Return Form section of the shipping invoice
• Enter the reason code next to the product being returned.
• Complete Special Instructions if returning a gift or a purchase paid by gift card.
• Place the unworn merchandise back in the original box along with the completed invoice.